FAQ

• Do you offer any discounts?

  Choosing the annual Core plan will give you a 22% discount.

  Students & NGOs can get Tana for $10 a month billed yearly, or $12 a month billed monthly. To get this price you currently have to send an email to help@tana.inc.

  Low-income/regional pricing will be announced later.

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• What happens if I downgrade to the free plan?

  If you downgrade you’ll not be able to use AI in Tana, your storage and size of files will be capped, and integrations won’t pull in data.

  You'll still have read and write access to your content, and be able to use all the powerful editor features of Tana like Supertags, Search nodes, Commands and more. For people who casually use Tana, or are temporarily using it with others, this plan is probably sufficient.

  If you downgrade and already exceed the limits of the Free plan your content will still be available, but you won't be able to add more.
  

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• What happens if I run out of AI credits?

  You get several reminders when your AI credits are running low.

  If you find that you've run out of AI credits you can easily top up by going to your settings, and choose "Manage your plan".

  Top-up credits are valid for 12 months, and will only be used when you don't have any monthly credits left.

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• How much AI is included in the Core plan?

  The Core plan includes 5000 credits each month.
  This is enough for approximately one of these ↓

  • 22 x 30 min meetings with the meeting agent
  • 125 images generated
  • 570 blogposts generated from transcripts
  • 25 hours of live voice transcriptions

  If you run out of credits you easily add more through Settings → Manage your Account.

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• Where can I find my invoices?

  Log in to Tana and go to Manage your account → Manage plan

  

  This launches Stripe. In Stripe, scroll down to Invoice history. Each date is a link you can open to see the invoice for payments made.

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• How can I cancel my plan?

  To cancel your subscription to Tana Core, go to Manage your account, then look at the Plan section and select Cancel plan. On the Stripe page, you can cancel the plan there.

  Once you've cancelled, it will go into effect during the next billing period.

  

  

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• How do I change my subscription between monthly and annual billing?

  You can switch between monthly/annual subscription using the Change to monthly/yearly button:

  

  • If you are on the Tana Core trial, you can switch between monthly/yearly subscriptions here, and the change will kick in once the trial ends.
  • If you started a monthly subscription already and want to switch to yearly, the new billing type will kick in at the end of the monthly period.
  • If you started a yearly subscription already and want to switch to monthly, the new billing type will only kick in at the end of the yearly period.

  For other changes to your subscription, please contact Tana support at help@tana.inc

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