Find the top friction points across onboarding calls

Request

Learners want a way to pause their streak for a planned break (vacation, exams, illness) instead of watching it reset to zero. Losing a long streak is the single most cited reason for quitting the app entirely.

Evidence from interviews

• 9 of 14 interviewees raised it unprompted, the highest of any request this round
• All 9 are daily learners with streaks over 6 months, our highest-retention segment
• 3 admitted to doing a throwaway lesson at midnight just to protect the streak

Why it ranks first

Highest frequency, and it concentrates in the segment we least want to churn. A learner who loses a 200-day streak rarely rebuilds it. Runner-up requests (offline review, speaking-only mode) came up in 5 and 4 interviews respectively.

Suggested shape

• Allow 2 pause windows per year, up to 14 days each
• Streak shows as frozen, not broken, while paused
• Nudge to resume on the planned end date

Surface ask

Three school customers asked for printable PDF worksheets of each lesson. Two framed it as a missing feature and one made it a renewal condition.

The real job

When the class period cannot run on devices, teachers still need to fill 40 minutes with Saga-aligned material so the lesson plan does not fall apart. The job is keeping class continuity, not printing.

Evidence

• Northwind bans phones two days a week, so Saga is unusable half the time
• A teacher at Brightwater said she rebuilds exercises by hand in a doc every Sunday
• Nobody asked for answer keys or grading, only something to hand out

What this opens up

Any offline companion to the lesson satisfies the job. A projector-friendly class mode may serve it better than PDFs and keeps activity data we would lose on paper.

Summary

The review supported the listening-first onboarding direction, but the UI needs clearer scaffolding before learners start the sample. The strongest feedback centered on making progress explicit and keeping the reading card easy to scan.

Reading card: pronunciation hints need protection

The reading card stacks the sentence, the translation, and the pronunciation line. Reviewers flagged that any onboarding change must keep those three layers visually distinct, or beginners lose the pronunciation support they rely on.

Key themes

• Progress needs explicit meaning: the streak ring cannot rely on visual metaphor alone
• Reading-card clarity matters: sentence, translation, and pronunciation must stay distinct
• Word-detail hierarchy needs focus: learning content and stats should not compete

Follow-up actions

• Redesign the streak ring with an explicit metric label
• Add a difficulty toggle before the listening sample
• Decide how zero-vocabulary learners enter onboarding

Shared screen: the player Priya struggled with

What the customer hit

Priya Rao, a district admin at Northwind Academy, kept missing the replay button during listening exercises. She said: "I wanted to hear the sentence again and I just could not find the button. My students tap around until they give up." Replay is currently buried in the three-dot overflow menu.

Proposed fix

• Place a visible replay button next to the audio waveform on every listening card
• Keep it in the same spot across lesson, review, and podcast players
• Remove the duplicate entry from the overflow menu

Why it matters

Replaying audio is the most common action in listening exercises. Hiding it adds friction for exactly the learners who need to hear a sentence twice, and it came up unprompted in a school account we are trying to renew.