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Usability finding

The friction, in the user's words

A Usability finding captures a single observed usability problem surfaced during a test or interview - what the participant struggled with, how severe it is, and the think-aloud quote that evidences it. Unlike a general feedback note or a feature request, it is scoped to one concrete friction point tied to an observed behavior, so it can be triaged, prioritized, and turned into a fix. It differs from a bug report in that it describes a human difficulty (confusion, missed affordance, wrong mental model) rather than a defect in code.

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Related outcomes

  • Action item

    Every commitment from a meeting, with an owner, a due date, and the source it came from.

  • Decision

    Capture what you decided, why, and what you ruled out.

  • Open question

    Every unresolved question captured, with a name attached to it.

  • Risk

    Capture a threat to an objective with its likelihood, impact, and mitigation plan.

Usability finding - a meeting outcome in Tana