Streak repair feels like a paywall, not a lifeline
- Source
- User interview
- Sentiment
- Negative
- Product area
- Streaks·Product area
Shared screen: what Amara saw after one missed day
Verbatim
I missed one day because I was sick, and the first thing Saga showed me was a price. It felt like the app was charging me for being human.
What we heard
Amara, a 9-month learner with a 140-day streak, lost it after one missed day. The streak repair offer appeared before any encouragement, which she read as the app monetizing her slip rather than helping her recover. She said it made her want to open the app less, not more.
Signals to watch
- She hesitated when asked if she would recommend Saga to a friend
- Second interview this month describing streak repair as 'punishing'
- She suggested one free repair per month would feel fair
From the Jul 3 user interview