Write the internal update from the meeting

Who they are

Priya owns language curriculum across Northwind's 14 campuses and signs off on all learning tools. She championed the original Saga pilot two years ago and presents results to the school board each fall. Recently posted about AI in language classrooms, so expect questions about our roadmap there.

Context from CRM and history

• Renewal is 90 days out, 2,400 seats, up from 1,800 last year
• In the May check-in she flagged that teachers want a simpler progress report per class
• Opened a support ticket in June about slow audio on older campus tablets, resolved

What to raise

• Show the new class progress dashboard, it answers her May request directly
• Confirm the audio fix landed on their tablets before she brings it up
• Float the podcast feature for advanced classes as the expansion angle

Summary

The team agreed to ship the listening-first onboarding flow before the school-sample work, since the A/B test shows a 9 percent lift in day-7 retention. Podcast pricing for the B2B tier stays unresolved until Sam gets usage numbers from the Northwind Academy pilot.

Action items

• Sam pulls podcast usage numbers from the Northwind Academy pilot by Friday
• Dana finalizes the listening-first onboarding copy for review on Thursday
• Mia drafts the rollout plan for the streak-repair experiment

Decisions

• Ship listening-first onboarding before the school-sample work
• Keep the streak-repair experiment at 10 percent of learners for one more week

Open questions

• Should podcast access be bundled into the B2B school tier or priced as an add-on?
• Do we sunset the old onboarding flow immediately or run both for a release?

Shared screen: the retention dashboard walked through on the call

What was on screen

• Weekly retention dashboard, cohorts from May onward, week 4 curve highlighted
• Funnel view: lesson complete to streak repair prompt to next-day return
• A/B panel comparing the old streak-freeze modal with the new repair flow

Key takeaways

• Week 4 retention is up 3.1 points for cohorts that saw the new repair flow
• Most of the lift comes from learners who broke a streak in week 2 and came back
• Podcast listeners barely touch streak repair, their retention is flat, worth a separate look

Key quote

Mia, on the week 4 curve: "This is the first time a streak change moved retention instead of just moving guilt."

Open question from the walkthrough

The A/B panel excludes school accounts. Theo will rerun the comparison with Northwind Academy classrooms included before we call the result.

Shared screen: the health dashboard behind this pulse

Trending up

• Podcast listens grew 18% week over week, now the second most used feature after lessons
• Streak repair purchases doubled since the new reminder copy shipped
• School pilots: Northwind Academy expanded from 2 to 6 classrooms

Needs attention

• Onboarding completion dipped from 68% to 63% after the new placement test rolled out
• Review session length is creeping up, median now 11 minutes against a 8 minute target
• Android crash rate ticked above the 0.5% alert line twice this week

Read on the quarter

Growth is healthy and podcast is pulling more weight than expected. The onboarding dip is the one number that threatens the Q3 activation goal, so the placement test experiment gets reviewed Thursday with a rollback option on the table.