Can I sue them?

What the prospect said

A district admin named Priya Rao said LingoPeak quoted them 30 percent less per seat and pitched a classroom dashboard as their headline feature. She admitted teachers found its lessons repetitive after a few weeks.

Where they beat us

• Lower per-seat price on annual school plans
• Polished teacher dashboard demo, strong first impression
• Faster procurement, they offer a standard district contract

Where we win

• Learners stick around, our streak retention is roughly double theirs
• Listening-first lessons and the podcast feature, nothing comparable on their side
• Real audio from native speakers versus their synthetic voices

Suggested counter

Do not fight on price. Ask the buyer to compare week 6 engagement in both pilots, that is where LingoPeak's repetitive lessons show. Offer the Saga classroom pilot with the progress digest for teachers.

What we heard

On the Q3 QBR, district admin Priya Rao said teacher logins dropped from 210 to 125 weekly seats after the spring term ended, and the new curriculum lead is running a side pilot with another vendor for their French program.

Why it matters

• Renewal is 12 weeks out and usage is the main metric their board reviews
• A competing pilot means the renewal conversation will not be uncontested
• Priya was our champion for the original deal; the new curriculum lead has never seen a Saga demo

Counter-signal

Priya also asked whether Saga podcasts could cover their Spanish AP track next year. If usage recovers, that is a natural expansion path worth pricing into the renewal.

Recommended next step

Book a 30-minute walkthrough with the new curriculum lead before mid-August, and send Priya a usage recovery plan tied to the fall onboarding week.

Draft email

Hi Priya, thanks for the call today. Quick recap: you want the Spanish pilot live for 3 middle schools before the Aug 12 in-service day, and rostering has to run through Clever, no manual CSVs. I will send the Clever setup guide and a 2-week pilot plan by Wednesday, and our team will hold Aug 5 for the teacher onboarding session. If the plan looks right, we can countersign the pilot agreement the same week. Does Thursday 10am work for a short check-in?

CRM next steps

• Move deal to Pilot scoping, close date Aug 15
• Log blocker: security review needs our SOC 2 report, send it with the recap
• Add Marcus Bell (IT director) as the Clever contact
• Set follow-up task for Thursday check-in

From the call

Priya confirmed budget is approved for up to 400 seats this school year. The only open risk is the Clever integration sign-off, which sits with IT, not with her.

Who they are

Priya owns language curriculum across Northwind's 14 campuses and signs off on all learning tools. She championed the original Saga pilot two years ago and presents results to the school board each fall. Recently posted about AI in language classrooms, so expect questions about our roadmap there.

Context from CRM and history

• Renewal is 90 days out, 2,400 seats, up from 1,800 last year
• In the May check-in she flagged that teachers want a simpler progress report per class
• Opened a support ticket in June about slow audio on older campus tablets, resolved

What to raise

• Show the new class progress dashboard, it answers her May request directly
• Confirm the audio fix landed on their tablets before she brings it up
• Float the podcast feature for advanced classes as the expansion angle